The Edulog Parent Portal app provided new information to assist families using the app. The information includes videos to assist families in using new functions in the app as well as information for working through some issues families have recently had in using the app. A link to the Edulog Parent Portal is provided in the information.
1. A new infographic (step-by-step instruction document) is available on the Parent Portal Resource Page. An updated YouTube video is also available on that page. Both of these resources feature new functionality where parents can create polygon alert zones, rather than just circles. This is helpful in eliminating high traffic areas where the student’s bus may pass by the notification area before making the passenger stop. Here's a link to the page: https://www.edulog.com/resources-parent-portal/
2. Some parents may be experiencing problems seeing their student’s transportation schedule or accessing their student’s information altogether. On Friday January 5, the app experienced an issue that impacted some parents.
If a parent has seen their student and student trip information in the app recently, but now is not able to, we recommend the following process.* Log out of the app and log back in to reset the student data.
* If some data is still missing, delete the student from the student list (by swiping left) and then re-enter the student information by choosing ADD STUDENT (+) from the Student List tab.